Frequently Asked Questions

• Q1: I can't get it to start! Where can I find some troubleshooting information ? Does it work with browser X ?
• Q2: It hangs! I think I found a bug! what should I do ?
• Q3: Quickscan is taking more than 30 seconds! What gives?
• Q4: Will quickscan eat my files, ship all my credit card data to parts unknown or otherwise cause harm?
• Q5: What if Quickscan says my system is infected?
• Q6: How long will the BETA last?
  
• Q7: Still, do you have any timeline you're looking at?
  
• Q8: Is there any direct link to the developers and parties involved in the project ?
• Q9: It won't start ! It shows an error! It's not doing what it's supposed to!!
• Q10: I have a question that's not in this FAQ!

A1: Click here to go to the browser compatibility thread on our BETA forum. The forum currently has low traffic, it's easy to read and understand and we constantly monitor it.

A2: Best thing to do is contact us at qscan@bitdefender.com. There is also a debug version available upon demand. Please run it and send us the log (c:\_debug.log) so we can identify where exactly the problem is.

A3: In a nutshell, Quickscan makes an inventory of the programs that are running, then tells the server what it found.
If the server doesn't recognize a file, it requests the file to be uploaded. Once the server sees a file, it will recognize it by its hash (a sort of digital fingerprint) and never request it again.
Now, the first time you run Quickscan on your system no programs are 'already known' and the server might not know about many of the things Quickscan finds. The best way to make Quickscan quicker is for as many people as possible to run Quickscan as often as possible for a while.
In an ideal scenario, enough people would have already run quickscan to enrich our collection of hashes to the extent that you won't need to upload anything. As this is a BETA, that is probably not the case, yet.
Bottom line: the first time (or first few times) you run it it's normal for the scan to take longer because of hashing and uploading. Once you get a scan to take under 10 seconds, it should stay there unless something big & new pops up.

A4: No. Quickscan does not modify or delete any file on your system and only uploads executables for checking. The upside to that is you're safe. The downside is - you guessed it - no virus removal either.

A5: Please run a full system scan using BitDefender Online Scanner or one of our commercial offerings.

A6: As long as it takes.

A7: The BETA test was initially scheduled to end in April but based on the great deal of feedback we received (thanks!) we decided to keep it going (with the current look, feel and everything) while just adding features and improvements. It will end when a "commercial-ready" version of QuickScan that's currently in the works will be finished and published.

A8: We have temporarily enabled qscan@bitdefender.com for that. Feel free to abuse it.

A9: Send us an e-mail . We'll gladly take a look and try to fix the problem you reported.

A10: Send us an e-mail and we'll try to answer and eventually add it here.